Frequently Asked Questions

Everything you need to know about shopping with Rockett St George.

What are your standard delivery options?

We offer standard UK delivery within 3-5 working days. For larger furniture items, our specialist two-man courier service will contact you directly to arrange a convenient delivery window.

What is your returns policy?

We want you to love your purchase, but if you change your mind, you can return any item within 30 days of receipt, provided it is in its original packaging and resaleable condition.

Do you ship internationally?

Yes, we ship many of our unique home accessories worldwide. Shipping costs and delivery times vary by destination and will be calculated at the checkout.

What should I do if my order arrives damaged?

Please inspect your items upon arrival. If anything is damaged or faulty, contact our Customer Service team within 48 hours with photographic evidence so we can arrange a replacement or refund.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Klarna for flexible payment options.